The Account will not Link
Troubleshooting Tip 1: The Web Services Domain is incorrect.
Solution: To find the correct Web Services Domain, please follow these steps:
Search in Workday for Public Web Services
Find Human Resources (Public) if you are connecting Workday HRIS. Find Recruiting if you are connecting Workday ATS.
Click the three dots to access the menu. Click Web Services > View WSDL
Navigate to the bottom of the page that opens (it may take a few seconds to load)
Copy the full URL provided under Human_ResourcesService (Workday HRIS) or RecruitingService (Workday ATS). The URL will have a format similar to
https://wd2-impl-services1.workday.com/ccx/service/acme/Human_Resources/v43.0
Enter the Web Services Endpoint URL into the linking flow
Pleasure ensure that if you are linking a production environment, there is no "-impl-" in the URL.
Troubleshooting Tip 2: The Service User is not associated with the correct environment.
Solution: Ensure that the Service User you wish to link is associated with the Web Services domain you inputted into the setup flow.
Troubleshooting Tip 3: The Service User does not have the correct permissions.
Solution: Ensure that the Service User has access to Worker Data: Public Worker Reports, amongst all other necessary permissions below.
Please note: Workday is a highly technical product that has intricate security policies and domains. It is important to select the correct GET only permissions to ensure the correct flow of data.
Step 1: Create an Integration System User (ISU)
In your Workday portal, log into the Workday tenant
In the Search field, type Create Integration System User
Select the Create Integration System User task
On the Create Integration System User page, in the Account Information section, enter a user name, and enter and confirm a password. Important: "&", "<", or ">" characters cannot be included in the password
Click OK
To ensure the password doesn't expire, you'll want to add this new user to the list of System Users. To do this, search for the Maintain Password Rules task.
Add the ISU to the System Users exempt from password expiration field
Enter the Integration System User name in the linking flow
Enter the Integration System User password in the linking flow
There is null data
Troubleshooting Tip 1: The permissions are incorrect.
Solution: Please follow our ISU setup guide on how to create an ISU and Security Group, and find the correct Web Services Domain. For more information on permissions, please read this article.